This guide provides essential information for Dayforce administrators․ It covers key aspects of the platform, including online help access, implementation services, customer support, IAM, document management, and reporting ethical concerns․
Dayforce Online Help Access
The Dayforce Online Help is an invaluable resource for administrators seeking guidance on navigating and utilizing the platform’s features․ Accessing the Help is straightforward: simply locate the Help icon, typically represented by a question mark or a book icon, within the Dayforce application interface․ Clicking this icon will open a new window or tab, directing you to the comprehensive Ceridian Dayforce Online Help system․
The Online Help provides detailed instructions and explanations for a wide range of Dayforce functionalities․ Whether you’re looking for assistance with payroll processing, benefits administration, talent management, or any other aspect of the platform, the Online Help offers step-by-step guidance and troubleshooting tips․
The Help system is designed to be user-friendly and easily searchable․ You can browse the table of contents to find relevant topics or use the search function to quickly locate specific information․ The Online Help also includes helpful diagrams, screenshots, and videos to illustrate complex concepts and procedures․
For users of Scheduling, the “Introducing Schedules Document” is a valuable resource․ This document provides a comprehensive overview of the scheduling features within Dayforce, including how to add shifts, change shift times, and manage employee schedules․
Administrators can also find information on approvals within the Online Help․ This section explains how to approve or deny Time Away From Work Requests submitted by employees, ensuring efficient and accurate management of employee time off․
By utilizing the Dayforce Online Help, administrators can quickly resolve issues, learn new features, and optimize their use of the platform, ultimately enhancing their efficiency and effectiveness in managing their organization’s human capital․
In addition to the Online Help, Ceridian also offers a wealth of other resources to support Dayforce administrators․ These resources include customer support portals, online forums, and training materials․ By leveraging these resources, administrators can stay up-to-date on the latest Dayforce features and best practices, ensuring that they are able to effectively manage their organization’s human capital․
Dayforce Implementation Services
A successful Dayforce implementation is the cornerstone of a fruitful partnership․ Recognizing this, Ceridian offers comprehensive implementation services designed to guide organizations through a best-practice-based deployment of Dayforce, ensuring a faster realization of the platform’s value․ These services are tailored to meet the unique needs of each organization, providing a structured and efficient approach to implementation․
The implementation process typically begins with a thorough assessment of the organization’s current HR and payroll processes, as well as its specific business requirements․ This assessment helps to identify potential challenges and opportunities, allowing the implementation team to develop a customized plan that addresses the organization’s unique needs․
The implementation team then works closely with the organization’s stakeholders to configure Dayforce according to the agreed-upon plan․ This includes setting up user roles and permissions, configuring payroll rules, and integrating Dayforce with other systems․ The implementation team also provides training to the organization’s employees, ensuring that they are comfortable using the platform and able to perform their tasks effectively․
Throughout the implementation process, Ceridian provides ongoing support and guidance to the organization․ This includes regular project meetings, progress reports, and access to a dedicated implementation team․ The goal is to ensure that the implementation is completed on time and within budget, and that the organization is able to realize the full benefits of Dayforce․
Ceridian‘s implementation services also include data migration, ensuring a seamless transition from the organization’s legacy systems to Dayforce․ The implementation team works closely with the organization to extract, cleanse, and migrate data into Dayforce, minimizing disruption to the organization’s operations․
By leveraging Ceridian‘s implementation services, organizations can significantly reduce the risk of implementation failure and accelerate their time to value․ The result is a smooth and successful implementation that enables the organization to streamline its HR and payroll processes, improve employee engagement, and make better business decisions․
Furthermore, Ceridian offers continued guidance and resources post-implementation to help organizations achieve their ongoing goals․ Dedicated customer success teams, an always-available Dayforce customer community, and 24/7 global support are provided to help organizations and their people thrive․
Customer Support Contact Information
Ceridian is committed to providing exceptional customer support to its Dayforce users․ Understanding that timely assistance is crucial for maintaining smooth operations, Ceridian offers multiple avenues for customers to seek help and resolve issues․ This section outlines the various contact methods and resources available to Dayforce administrators and users․
For customers in North America, Dayforce Customer Support can be reached at 855-432-9367․ Please note that authentication is required to access support services․ This ensures that only authorized personnel can request assistance and access sensitive information․ When contacting support, be prepared to provide your company’s account information and a detailed description of the issue you are experiencing․
In addition to phone support, Ceridian offers a comprehensive online support portal․ This portal provides access to a wealth of resources, including knowledge base articles, FAQs, and user guides․ The online support portal is available 24/7, allowing users to find answers to common questions and troubleshoot issues at their convenience․
Ceridian also fosters a vibrant customer community where users can connect with each other, share best practices, and ask questions․ This community is a valuable resource for learning from other Dayforce users and gaining insights into how to optimize the platform for your specific needs․ The customer community is accessible through the Dayforce online support portal․
For more complex issues that require specialized assistance, Ceridian offers dedicated customer success teams․ These teams are comprised of experienced Dayforce consultants who can provide personalized guidance and support․ Customer success teams work closely with organizations to understand their unique needs and help them achieve their business goals․
Ceridian also provides 24/7 global support to ensure that customers can access assistance regardless of their location or time zone․ This global support network is staffed by knowledgeable professionals who can provide technical support and resolve issues in a timely manner․
To further enhance the customer support experience, Ceridian continuously invests in training and development for its support staff․ This ensures that support professionals are equipped with the latest knowledge and skills to effectively assist Dayforce users․
By providing a variety of contact methods and resources, Ceridian strives to deliver exceptional customer support and empower Dayforce users to maximize the value of the platform․
Dayforce Identity Access Management (IAM)
Dayforce Identity Access Management (IAM) is a critical component of the Dayforce platform, ensuring secure and controlled access to sensitive data and applications․ IAM governs who can access what resources within Dayforce, playing a vital role in protecting organizational assets and maintaining compliance with regulatory requirements․ This section provides an overview of Dayforce IAM and its key features․
At its core, Dayforce IAM controls access to partner applications, other pages within the Identity Access Management system, and data through a system of roles and users․ Roles define the specific permissions and access rights granted to a particular user group․ Users are then assigned to one or more roles, which determines their level of access within Dayforce․
Dayforce automatically includes two standard roles for every organization: the IAM Customer User role and the IAM Customer Admin role․ The IAM Customer User role typically provides basic access to the Dayforce platform, while the IAM Customer Admin role grants broader administrative privileges․
Administrators can create custom roles to tailor access rights to specific job functions or user groups․ This allows for granular control over who can access sensitive data and perform critical tasks within Dayforce․ For example, a payroll administrator role might be granted access to payroll data and functionality, while a benefits administrator role might be granted access to benefits-related information․
The Dayforce IAM system also provides tools for managing users and their access rights․ Administrators can add new users, modify existing user accounts, and revoke access privileges as needed․ This ensures that only authorized personnel have access to Dayforce resources․
To assist users in navigating the IAM system, Dayforce provides comprehensive online help documentation․ This documentation includes step-by-step instructions on how to create roles, assign users, and manage access rights․ The Help icon, located in the upper right side of each page in the product, provides direct access to the online help․
Dayforce IAM also integrates with other security systems, such as multi-factor authentication (MFA), to provide an extra layer of protection against unauthorized access․ MFA requires users to provide multiple forms of authentication, such as a password and a security code, before gaining access to Dayforce․
By implementing robust IAM practices, organizations can significantly reduce the risk of data breaches and unauthorized access to sensitive information․ Dayforce IAM provides the tools and features necessary to effectively manage user access and protect organizational assets․
Document Management in Dayforce
Dayforce Document Management provides a centralized and secure solution for managing HR documents, streamlining workflows, and improving compliance․ This system allows organizations to store, organize, and access employee-related documents efficiently, reducing the reliance on paper-based processes and improving overall HR efficiency․ This section outlines the key features and benefits of Dayforce Document Management․
At its core, Dayforce Document Management offers a secure repository for storing all types of HR documents, including employee contracts, performance reviews, training records, and benefits enrollment forms․ These documents are stored electronically and linked directly to the employee record, providing instant access to relevant information․
The system also includes robust search and filtering capabilities, allowing users to quickly locate specific documents based on criteria such as employee name, document type, or date․ This eliminates the need to manually search through physical files or shared drives, saving time and improving productivity․
Dayforce Document Management also supports version control, ensuring that users always have access to the most up-to-date version of a document․ When a document is updated, the system automatically creates a new version and stores it alongside the previous versions, providing a complete audit trail of changes․
Workflow automation is another key feature of Dayforce Document Management․ The system can be configured to automatically route documents for review and approval, streamlining processes such as onboarding, performance management, and termination․ This reduces the risk of errors and ensures that documents are processed in a timely manner․
Security is a top priority in Dayforce Document Management․ The system includes robust access controls, allowing administrators to restrict access to sensitive documents based on user roles and permissions․ This ensures that only authorized personnel can view or modify confidential information;
Dayforce Document Management also integrates seamlessly with other Dayforce modules, such as Payroll, Benefits, and Talent Management․ This allows for a unified view of employee data and eliminates the need to manually transfer information between systems․
By implementing Dayforce Document Management, organizations can significantly reduce the time and cost associated with managing HR documents․ The system also improves compliance, reduces the risk of errors, and enhances the overall employee experience․
Furthermore, the notification settings management ensures that users are promptly notified when documents are ready for their review, streamlining the approval process and maintaining efficient workflows․
Web Services API and Documentation
The Dayforce Web Services API provides a comprehensive suite of tools and resources that allow developers to integrate Dayforce with other applications and systems․ This API enables organizations to extend the functionality of Dayforce and automate various business processes․ This section provides an overview of the Dayforce Web Services API and the accompanying documentation․
The Dayforce Web Services API is a RESTful API that uses standard HTTP methods and JSON data format․ It provides access to a wide range of Dayforce data and functionality, including employee information, payroll data, benefits enrollment, and time and attendance records․ The API is designed to be easy to use and well-documented, allowing developers to quickly integrate Dayforce with their existing systems․
The API documentation provides detailed information about each endpoint, including the required parameters, the response format, and example code․ The documentation also includes information about authentication, authorization, and error handling․ Developers can use the documentation to understand how to use the API and to troubleshoot any issues that may arise․
Dayforce also offers a library of code samples that developers can use to get started with the API․ These code samples cover a variety of use cases, such as retrieving employee data, submitting time off requests, and updating payroll information․ The code samples are available in multiple programming languages, including Java, Python, and C#․
In addition to the API documentation and code samples, Dayforce also provides a developer community forum where developers can ask questions and share their experiences with the API․ The community forum is a valuable resource for developers who are new to the API or who are looking for help with a specific problem․
The Dayforce Web Services API is constantly evolving, with new features and endpoints being added on a regular basis․ Dayforce provides regular updates to the API documentation to reflect these changes․ Developers are encouraged to stay up-to-date with the latest API documentation to ensure that they are using the most current version of the API․
The Web Services API makes multiple resources available for you to access and use in a variety of applications and types of integrations․
By using the Dayforce Web Services API, organizations can automate various business processes, improve data accuracy, and enhance the overall user experience․ The API is a powerful tool that can help organizations get the most out of their Dayforce investment․
Reference documentation for setup, configuration and troubleshooting is made available exclusively to our developer network members․
Notification Settings Management
The Notification Settings Management section of the Dayforce Administrator Guide provides detailed instructions on how to configure and manage various notifications within the Dayforce platform․ These notifications are crucial for keeping employees, managers, and administrators informed about important events, tasks, and updates related to their roles and responsibilities․
Administrators can customize notification settings to ensure that the right people receive the right information at the right time․ This can help to improve communication, streamline workflows, and increase overall efficiency․ The Notification Settings Management section covers a wide range of notification types, including:
- Email Notifications: Configure email notifications for various events, such as new hires, terminations, performance reviews, and time-off requests․ Administrators can customize the content of these emails to include relevant information and instructions․
- In-App Notifications: Manage in-app notifications that appear within the Dayforce platform․ These notifications can be used to alert users to new tasks, pending approvals, and important updates․
- Push Notifications: Set up push notifications for mobile devices, allowing users to receive real-time alerts on their smartphones and tablets․ This is particularly useful for time-sensitive information, such as shift changes or urgent announcements․
- Alerts: Configure alerts for critical events, such as payroll errors, security breaches, and system outages․ These alerts can be sent to administrators via email or SMS․
The Notification Settings Management section also provides guidance on how to create custom notifications for specific business needs․ Administrators can use the Dayforce notification builder to design custom notification templates, define recipient groups, and set up notification triggers․
In addition to configuring notification settings, administrators can also monitor notification activity to track which notifications have been sent, who has received them, and whether they have been acknowledged․ This information can be used to identify potential issues and improve the effectiveness of notification strategies․
By effectively managing notification settings, administrators can ensure that Dayforce users are well-informed and engaged, which can lead to improved productivity, better decision-making, and a more positive work environment․ The Notification Settings Management section of the Dayforce Administrator Guide is an essential resource for administrators who want to maximize the value of the Dayforce platform․
Use the Notification Settings page to manage how Ceridian My Records notifies you when your documents are ready for your review․
